Shipping Policy
Thank you for shopping with WowCart. We are committed to delivering your orders quickly and securely.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Standard Shipping: 3–7 business days.
- Express Shipping: 1–3 business days (where available).
- Delivery times may vary depending on your location and carrier services.
Shipping Charges
- Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
- Free shipping may be available for qualifying orders and promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information to monitor your delivery status.
Delayed or Lost Shipments
If your order is delayed or appears lost in transit, please contact our customer support team. We will work with the shipping carrier to resolve the issue as quickly as possible.
Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions.
Return Eligibility
- Items must be returned within 30 days of receiving your order.
- Products must be unused, unworn, and in their original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Clearance or final sale items
Return Process
- Contact our support team to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided by our support team.
- Once received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or incorrect. Please contact us to arrange an exchange.
